Store Products Terms and Policies

Effective Date: 1/1/2024

Thank you for choosing Poeticlee for your shopping needs. Please review the following terms and policies related to store products. By purchasing on our website, you agree to abide by these terms and policies.

1. Returns Policy:

a. Damaged Goods:

- Returns are acceptable only for products that are received in a damaged or defective condition.

- Customers must notify us via email at contact@poeticlee.com within 48 hours of receiving the damaged goods.

- The email must include clear photos of the damaged product, the packaging, and a brief description of the issue.

b. Exclusions:

- Returns are not accepted for products damaged due to customer mishandling, misuse, or negligence.

- Products must be returned in their original packaging with all accessories and tags intact.

2. Return Process:

a. Upon receiving your email notification and verifying the damage with the provided photos, we will provide instructions for the return process.

b. Customers may be required to ship the damaged product back to us within a specified timeframe, and return shipping costs may be covered by Poeticlee in certain cases.

3. Replacement Policy:

a. Based on the nature of the damage and product availability, customers may be eligible for a replacement for the damaged product.

b. If the reported damage is confirmed to be a result of a manufacturing defect, customers can opt for a replacement instead of a refund.

c. Replacement requests must be made within 48 hours of receiving the damaged goods by emailing us at contact@poeticlee.com with clear photos of the damaged product, the packaging, and a brief description of the issue.

d. We will provide instructions for the return process if necessary, and customers may be required to ship the damaged product back to us within a specified timeframe. Return shipping costs may be covered by Poeticlee in certain cases.

e. Once we receive the returned product and verify the reported damage, we will process the replacement. Please note that replacements are subject to product availability.

f. If the damaged product is out of stock or discontinued, we will provide alternative options or store credit equal to the value of the original purchase.

4. Product Inspection:

a. All returned products will undergo a thorough inspection to verify the reported damage.

b. Refunds or replacements will only be issued if the damage is confirmed to be a result of a manufacturing defect.

5. Contact Information:

For any questions or concerns regarding our store products, please contact us at contact@poeticlee.com or 336-462-8388.

6. Modification of Terms:

[Poeticlee reserves the right to modify or update these terms and policies at any time. Changes will be effective immediately upon posting to the website.

7. Governing Law:

These terms and policies are governed by the laws of North Carolina, and any disputes arising from them will be subject to the jurisdiction of the courts in Winston-Salem, NC.

Thank you for your understanding and cooperation.

Poeticlee

poeticlee.com